Frequently Asked Questions

Frequently Asked Questions

Check In Time- 12.00 Noon
Check Out Time- 11.00 AM

For early Check-In & late check-Out is chargeable as per the rooms availability.
Why Aranya?

We rank no 1 Resort at Lataguri as per tripadvisor.in. We received “Certificate of Excellence” Reward from tripadvisor for Four consecutive years from 2014 to 2017.

https://www.tripadvisor.in/Hotel_Review-g2051708-d3870378-Reviews-Aranya_Jungle_Resort-Lataguri_Jalpaiguri_District_West_Bengal.html

What is the Resort location?

Aranya Jungle Resort is located adjacent to Gorumara National Park. Forest start from our boundary & ticket counter for forest safari is just 2 minutes walking distance from our Resort.

Distances from important places to the Aranya Jungle Resort

• NJP / Bagdogra – 67 Kms.
• Siliguri – 49 Kms.
• New Mal Railway Stn -32 Kms.
• Chalsa Railway Stn – 20 Kms.
• Alipurduar Railway Stn- 130 Kms
• Murti River – 17 Kms.
• Jhalong / Bindu – 57 Kms.
• Suntalekhola – 51 Kms.
• Jaldapara / Hollong – 86 Kms.
• Phuentsholing – 110 Kms.
• Buxa / Rajabhatkhawa – 130 Kms.
• Jayanti – 165 Kms.
• Kalimpong – 102 Kms.
• Darjeeling – 111 Kms.
• Mirik – 110 Kms.
• Lava / Lolegaon/Rishap- 78 Kms.
• Gangtok – 150 Kms.
• Pelling – 170 Kms.

Does Aranya book only Air Tickets?

Aranya does not book only air tickets. When you a book a customised package tour, Aranya books the air tickets that are part of the tour.

Does travel desk of Aranya – Kheyamon does book room only or package other part of Dooars / Darjeeling / Gangtok?

Kheyamon the travel desk of Aranya deals with all travel related issues. Our office is at Siliguri. Here is the link of our site—

www.kheyemon.com

Can I find the address of Aranya office in Kolkata?

No office at Kolkata. You can book through our Website & our Siliguri office-
C/o Punjabi Hut
Bidhan Road,
Opposite of Kanchenjunga Stadium
Siliguri

Does the tour itinerary change on tour?

While on tour, the tour itinerary can change at times due to external circumstances pertaining to natural calamities or political unrest. In case of any such changes, guests are notified of the change on tour itself.

Can I modify or change my booking after confirmation?

Yes, in select cases, you have the option to modify your booking after confirmation. However, to do so, kindly consult us. Any such modifications would incur additional charges.

Mandatory document to carry

As per rule PAN card will not treat as id proof. Indian Nationals / Passport Holders are required to travel with valid Photo ID with address, issued by GOVERNMENT OF INDIA, LIKE ORIGINAL PASSPORT, DRIVING LICENSE, VOTER ID, ADHAR CARD. This is a mandatory requirement for all adult travelling in the group. For children they have to be accompanied along, with their parents and should have a Photo ID issued by the school authority. It is also advisable to carry photo copy along with the original Birth Certificate of the children travelling along.

Can I make the full payment for the room booking in one go?

If you want to book the rooms through our website you have to pay full amount through Net banking / any kinds of cards.

Can I make the full payment for the Tour packages in one go?

“Kheyamon” is our Travel desk. If you want to book any package you can pay —-

• 50% of total tour cost is require at the time of confirming the package.
• Full payment should clear 15 Days prior of the tour begin.

What is the cancellation policy for room?

• Cancellation made before 15 days from the date of check-In, 50% of total room rent will be deducted.
• No refund will be made if the cancellation made within 15 days from the date of Check-In.

What is the cancellation policy for a tour package?

As per the Cancellation Policy for Room.

How long does it take to process a refund?

As per policy, once approved, the refund will be processed within 7 working days.

What is the mode of payment in case of a refund?
Refunds if any, for cancellation/alteration/change of tour/unused refundable service will be paid directly to the guest by ‘A/C payee’ cheque.

What happens when Aranya cancels a tour?
In case of the tour being cancelled by Aranya, a full refund of the amount paid by the guest will be processed within 7 working days.

Is the WIFI facility available at the resorts?

Yes Aranya has the wi-fi services which is complimentary. Its available subject to the connectivity or Network.

Is Restaurant facility available at the resort?

Yes we have in-house Restaurant. You may avail the food at our Watch Tower also while enjoying the forest beauty from there.

What variety of foods available at the resort?

Veg & Non Veg. Specially Bengali Cuisine & Chinese. Specially for babies & Kids mother will be allowed inside the kitchen for preparation of foods.

How do I submit feedback about my experience with Aranya?

We would love to hear from you. To submit your feedback, we request you to write to us on Tripadvisor.com
Here is the link—
https://www.tripadvisor.in/Hotel_Review-g2051708-d3870378-Reviews-Aranya_Jungle_Resort-Lataguri_Jalpaiguri_District_West_Bengal.html